Casino FAQs

• What’s makes for a good online casino?

This depends on several factors. Most often top online casinos have a big collection of slot games from several software providers; hold a strong gambling license (Malta, UK) and offer players decent terms in their bonus promotions. The most important details in a good online casino are fairness of the games, instant account verification and payouts to e-wallet accounts and a good live chat support service.

• How can I find out if a game or casino will work on my operating system?

The online casino operators and the casino game software providers function perfectly on all operating systems, including mobile, thanks to the HTML5 format used.

• What is a wager requirement?

The wagering requirement is the value of total bets a player needs to make on allowed casino games in order to successfully clear the wagering requirements and withdraw their winnings. For example a bonus promotion of $20 and a wagering requirement of 40 x bonus amount, means that the player will need to make bets in total of $800, before any funds can be withdrawn.

  • What types of online casinos are out there?

Players can choose between online casinos that can be accessed in instant play, download or mobile mode. Also based on the casino games offered, players can choose between Microgaming, NetEnt, Playtech, Betsoft Gaming, RTG, Pragmatic Play, Novamatic and several other smaller software casinos online.

  • Are online casinos legal?

Online gambling is regulated by local laws and regulations, of the players’ country of residence. While the online gambling market tends to be open to all jurisdictions, players from certain areas may be prohibited to gamble online by local law. Each online casino operator must have a valid gambling license regulated by law in order to operate.

  • What are my chances of winning at an online casino?

The online casino games found in online casinos have a higher Return to Player (RTP) value, than the casino games found in land based brick and mortar casino. Most online casino pokies have a RTP value of 98%, increasing your chances to win in an online casino, than you would have at the slot machines in a land based casino.

  • How can I deposit money at a casino?

Players can choose among a variety of payment processors to deposit and withdraw funds from an online casino. They can include, Credit/Debit Cards (Visa, Master Card, Maestro, American Express), E-Wallet account (Skrill, Netellet, PayPay, Poli), Pay Safe Cards, Bank Transfer, Cheque. In general every possible payment processor available on the market today can be used for financial transactions in most online casinos.

  • How long will it take after depositing before I can play?

Usually deposits are instant and the player can start playing in seconds after a deposit is made.

  • What’s better download version or instant play?

In the past the download version was considered as a more stable release, but today there is no difference in quality between the two modes.

  • Can I play on my mobile?

Most online casinos offer a stable mobile platform. Usually players will just need to type in the casino website address in their browser, while in some online casinos a special mobile app may need to be downloaded from the casino website.

  • Can I play games for free?

Yes most casino games like online pokies offer a fun play mode. However this is rarely the case for live dealer software games, but you can always join a table as an observer.

  • How do I know the games aren’t fixed and that the spins and hands are random?

Each casino operator that holds a gambling license is obliged to perform monthly audits to the casino games offer, by independent testing agencies. The results are then sent to the casino and the license regulator it operates under. All results from the monthly audits are public and available on the casino website.

  • How can I learn the payout percentage for a game?

The RTP value of each casino game is determined by the software provider who created the game and there is no way for it to be altered by the casino operator or anyone else from the outside. All RTP values for the online casino games can be usually found on the website of the software provider or sometimes in the game rules or pay table of the game itself.

  • How can I tell that a casino is safe?

A good indicator that an online casino is safe and fair is a strong gambling license, like Malta and the UK, combined with the logo or Seal of Approval by a top independent testing agency like TST or eCOGRA. Still the best way to learn the reputation a casino operator has is through sites like ours, where we have the top and safest casinos on the market today.

  • What types of bonuses do the casinos offer?

Players can choose between many promotions generally divided between, free spins, no deposit sign up bonus, welcome bonus, match deposit bonus, reload, cash back bonus and several more.

  • What is the welcome bonus?

The welcome bonus promotion is usually the best offer an online casino has for new players. They are usually in the form of high percentage bonus money awarded, 150% match and more, on the deposit amount, often with low wagering requirements or combined with a free spins bonus.

  • How do I withdraw my winnings?

Winnings are withdrawn by using the casino cashier. It’s a similar process as depositing, you need to enter the amount of money you want to withdraw, choose your preferred payment processor and hit the withdraw button.

  • How long does it take to make a withdrawal?

Making a withdrawal request is instant but the time frame when the funds will land on your account depends on several factors. The first is account verification. If your account has already been verified in an online casino, the withdrawal time frame is automatically shorter. The most important factor for withdrawal time frames is the payment processor chosen. Most casinos online, process payments to E-Wallets like Neteller, Skrill, PayPal, Poli instantly, while credit card and bank transfer withdrawals may take anywhere from 3 to 21 business days, for your funds to arrive, depending on your local bank.

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